As the logistics industry continues to thrive, and with mobility being a key pillar of Expo 2020, our latest edition of Law Update looks at the Transport and Logistics sector. An area that is integral to the business and consumer supply chain because it impacts all aspects of the products and services we consume.
From expert commentary to great insights, this edition of Law Update is brimming with an interesting mix of articles ranging from maritime, aviation, insurance, and other industry insights that you don’t want to miss.
We hope this edition of Law Update provides some valuable food for thought – enjoy the read!Take a read of the edition
In order to establish an efficient complaint processing and settling system in Egypt, the Cabinet issued Decree No. 1855/2017.
By virtue of this Decree, the service offices competent to receive, register and settle citizens’ complaints are now unified and connected by a website www.shakwa.com (‘shakwa’ is ‘complaint’ in Arabic). Further, the Decree provides for the establishment of several committees, units and sectors, ensuring the enforceability and implementation of the provisions of the Decree within all governmental authorities in Egypt.
What Does the Decree Do?
Instruments provided under the Decree:
The Decree sets the following obligations on all governmental authorities in order to ensure that the newly enhanced service is accessible:
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