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In order to establish an efficient complaint processing and settling system in Egypt, the Cabinet issued Decree No. 1855/2017.
By virtue of this Decree, the service offices competent to receive, register and settle citizens’ complaints are now unified and connected by a website www.shakwa.com (‘shakwa’ is ‘complaint’ in Arabic). Further, the Decree provides for the establishment of several committees, units and sectors, ensuring the enforceability and implementation of the provisions of the Decree within all governmental authorities in Egypt.
What Does the Decree Do?
Instruments provided under the Decree:
The Decree sets the following obligations on all governmental authorities in order to ensure that the newly enhanced service is accessible:
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