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Find out moreThe final Law Update of 2022 is here, and it’s packed full of articles. The double edition features two focus areas, first is a spotlight on Energy and Resources and second we feature a collection of articles on Transport and Logistics. The developments occurring in these sectors in the MENA region are unprecedented and our lawyers cover vast themes for you.
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Read the full editionSana Saleem - Associate - Digital & Data
Anita Siassios
September 2014
The Regulations repeal several policies (set out below) with the aim of streamlining each of these policies into one to provide an umbrella framework which will govern the conditions, level and scope of service to be provided by all licensees of the TRA (“Licensees”) to their respective subscribers. In this article, we provide a general overview of the Regulations and highlight some of their key aspects.
The Consumer Protection Regulations repeal the following TRA policies:
Note that the Unsolicited Electronic Communications Policy (“Spam Policy”) dated 30 December 2009, remains in full force. The operation of the Regulations does not impact on the Spam Policy.
Key aspects of the Regulations include:
1. Provision of information to consumers
At the outset, the Regulations require all Licensees to take all reasonable steps to ensure that consumers make informed decisions. To this end, the Regulations mandate the provision of accurate and complete information, including:
2. Confidentiality of subscriber information
Recognising the importance of maintaining the privacy of subscriber information, the Regulations require all Licensees to use reliable security measures in order to safeguard and prevent the unauthorised disclosure or use of subscriber information. Generally, the Regulations require Licensees to:
The TRA is entitled to visit the premises of the Licensee (or its affiliate(s)) where subscriber information is stored to review the security measures taken by the Licensee to maintain the security of subscriber information.
3. Marketing communications and practices
In addition to the Spam Policy generally prohibiting unauthorised electronic marketing communications, the Regulations set out further requirements regarding marketing communications and practices. In summary, the Regulations provide that marketing communications should not:
Note that the Regulations also contain separate sections addressing marketing communications aimed at specific audiences or in respect of specific topics (children and prize promotions, for example).
4. Complaints and dispute handling
A large number of the provisions contained in the Regulations deal with consumer complaints and disputes handling. Generally, the Regulations provide that Licensees must:
Al Tamimi & Company’s Technology, Media & Telecommunications team regularly advises on consumer protection issues. For further information about these matters, please contact Anita Siassios, a.siassios@tamimi.com.
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